ACS Education - Student Loans
With the sagging economy, then it looks like it will be a busy year for ACS Education. Students are expected to enter college in record numbers this fall and many of those will need student loans and ACS Education will play a part in those loans. This is not uncommon for student enrollments to increase during poor economic times, but this year may show exactly how bad the economy is. When people lose their jobs then a good number return to college to learn new skills which may help them obtain another job.
Many of these students also obtain student loans to help them pay for college and have some money for other household expenses. Normally student loans have very low interest rates so if you have to borrow money, then student loans are an economical method to obtain that additional money. of course its not a good idea to borrow too much money from student loans as it will take you a long time to pay back those loans and it will follow you around for a long time. ACS Education will have all your loans in one place where you can keep track of exactly how much you are borrowing and how long it will take you to pay back your student loans.
Here are some other locations which can provide student loans. All they require is completing a simple form to see if you qualify.
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ACS is the worst run loan company i have ever experienced. It never fails that every or every-other month I am on the phone with ACS to correct some mistake on their end - double auto-withdrawls, missed auto-withdrawls and a nagging letter mailed that I am deliquent. Their support lines are terrible.
I would suggest any other company for your college loan needs
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Luke Brown reply on April 13th, 2009 3:34 pm:
This place is the worst for student loans. They must have bought my loan from another student loan company. They called me in March saying they have not rec. my payments. I checked and the checks have been cashed. I have been on the phone with them for a total of 10 hours trying to get them to correct this. You can’t get the same answer from anyone. No one knows where my money has gone.
Stay away from this company.
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ACS is such a crappy company. I like how all the support staff acts like a bunch of pricks that don’t really want to answer the phone much less help you out. If you are going to get a loan from these guys, think twice.
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They are deceptive and unhelpful! They lied to me regarding my account, causing issues with my credit! BEWARE!
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The other commenters are right on. My loans were taken over by ACS without my knowledge or consent. When I was with AES/Brazos, things were easy. Now I am on the phone with ACS constantly trying to fix problems that they have created. Even Sallie Mae is better then these guys (I don’t recommend them either, but just a comparison).
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This company is the worst I have ever experienced. There call center is in Jamaica and the people on the phone clearly do not understand how to resolve any issues. They are only capable of reading from a script and they fail to keep accurate
Ask to speak to a supervisor and they will transfer you to the Utica NY location. While the same poor customer service you can understand them and you do not have to listen to someone read from a script.
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things were easy. Now I am on the phone with ACS constantly trying to fix problems that they have created. Even Sallie Mae is better then these guys
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missed auto-withdrawls and a nagging letter mailed that I am deliquent. Their support lines are terrible.
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maybe if you all completed your applications correctly and monitored your accounts then you wouldnt have any problems. remember the government doesnt have to loan you anything.
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reggie reply on June 3rd, 2009 1:06 pm:
yeah because obviously the government never makes any mistakes and evidently acs doesn’t either. reality check!
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I tried my luck, you are right Austin, Govt. will not help any more ACS Loan. I will try to apply again this week.
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I started with a different lender in 2003 and since 2005 ACS has been my Student Loan holder. I have not once had a problem with ACS. ACS has been very accomadating. When I had a loan that went past a certain time past due they helped me by making sure it would not go on my credit while I caught my payments up.
My experiences are just that, they are my own. I would recommend ACS to others since I have only had good experiences. I think a wise person will do thorough research on a company before choosing who to go with.
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Ryan reply on May 12th, 2009 7:41 pm:
Could you please tell me how you were able to work them? As in, with whom did you speak, at what customer service number, what did you have to request specifically to get them to resolve your payments without involving the credit bureaus?
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Ryan reply on May 12th, 2009 7:42 pm:
I scheduled automatic payments while out of the country, which they did not withdraw from my account. They then mailed me a 60 day past due notice and reported my “late” payment to the credit bureaus, damaging my otherwise perfect credit. I payed the enitre balance on my account when I returned home, and the CS rep promised they would take care of everything with my credit when they received this payment. Recently I found out that they received all of the payments that I thought I had made, and that my account is overpayed by 2 months. I have talked to CS reps that either refused to do anything or promised to resolve the issue and then did nothing.
If there is some trick to getting these people to do anything useful when it comes to credit reporting, I would love to know because I am obviously not asking the right questions or dealing with the right people.
BTW I have had two other similar problems with ACS with the same lack of resolution, honesty, or even empathy from their CS department. In short, in my experience ACS’s method of doing business is to get the most amount of money from you by any means including deception.
I have another loan with Direct Loans and have had none of these problems. I actually did make a late payment to them that was totally my fault and I spoke with an American CS rep who told me they would not report it, they just wanted to work with me if I couldn’t make the payments. So it is possible to provide good customer service in the student loan industry, ACS is just choosing not to.
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There are a number of ways to understand this turncoat phenomenon. The first is that many of these people had a mistaken analysis of the situation at that time, in the years 1966–73; they thought that it was actually revolutionary, in an immediate sense. The Miller brothers gave me the tersest formulations on this point. A few years later, around 1978,
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The government is so far diversified and split up that yes sometimes stuff does fall through the cracks. My father was a VP of contracts for ACS and instead of doing my student loans for me he told me to use what was available on the internet and ACS’s website to help me. 60 days is a long ass time to make a payment. Im not going to say that everyone has that kind of cash laying around but if you pay it first then you wont be hit with those kind of fee’s.
Also dont rely on the internet too much. Making payments online might be well and good but out of the country is just asking for trouble. Sometimes the government has blocks on out of country IP’s for security reasons. You dont want someone in Taiwan logging into your account and stealing your info.
I currently work at the Dept of Housing and Urban Development (HUD) as a summer intern. The call centers are there for a reason. USE THEM. given the person you talk to is probably from Jamaica (where ACS’s Education call center is) but if you cant understand them most of them will be happy to email you or pass you on to their supervisor who is most likely American.
If they make a promise to you get that shit in writing. Thats just common sense you learn as a kid. Given they are supposed to be remembering the MILLIONS of calls they receive but people do fall through the cracks. The system aint perfect, but if you can find me a company that has never had any issues similar to the problems your having i would be suprised.
Good luck paying those bills!!
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ACS is flat out terrible. They will do whatever is possible to steal your money. DO NOT TRUST THEM, and NEVER EVER EVER TRUST THEIR CUSTOMER SERVICE REPS. Do everything you possibly can to not do business with this company!!! They are AWFUL!
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My dealings with them are a total disaster.
(1).They transferred my servicing in July of 2008 with no permission from me. Since then it has been a total mess.
(2). You must register to see your account and then to register your are forced to accept an agreement to an electronic statement in the place of paper.You also agree not to make check payments.
(3). Their site stated that you can order coupons (NOT!!!). They totally ignore these and keep badgering you to do an electronic payment.
After all the other incompetent activities I refuse to use their payment system and use my bank’s bill pay. At least I can trust them.
(4). I have tried to determine the payments. It is impossible. All that ACS will say it “level”. Everything I read says 10 years which means it should be about $50.00 a month but it is now over $80.00.
(5).Do not attempt to write them on Friday or within 72 hours os Friday. Almost every Friday response says :I am sorry but we cannot locate your account”. Even though the email you are using is the one you log in to see your account.I guess getting out the door for the weekend is more important than you.
I have demanded that they send my email to a supervisor and they refuse. They state that I must phone their 800 number. I refuse to do this after all of the lies. I want it in writing.
(6). They send you a “Payment Reminder” 2 - 3 weeks before the payment due date every month stating that your payment is “due and payable”. That thar be Credit Collection harassment to me. ALso, the email is incorrectly coded as “Content-Type: text/plain” which means that if your email clients does not assume that there is HTML in it you get to see all the nice coding.
Have fun folks.
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